ECG Focuses on Customer Engagement and Recognition

ECG highlighted the month as ‘The Extra Mile’ to emphasize its dedication to surpassing customer expectations and ensuring exceptional service delivery.

The engagement initiative sought to gather direct input from SICs, who account for about 40 per cent of the region’s total revenue, with the goal of addressing their concerns and sharing details about the company’s operations.

During the discussions, ECG addressed issues related to billing cycles, payment methods, and the reasons behind planned and unplanned outages, along with the steps being taken to resolve these issues.

As part of the Customer Service Month activities, the Accra West Regional Management team visited over 70 Special Important Customers at their locations to acknowledge their partnership and contributions to the company’s growth.

ECG stated that the recognition was part of its effort to thank customers for their ongoing support, timely bill payments, and trust in the ECG brand.

Mrs Sariel Adobea Etwire, the General Manager of the Accra West Region, expressed gratitude to the customers for their continued collaboration with ECG during the visits.